Holiday shipping terms commencing 13/11/2018:
Please note that due to the increase in orders over the holiday season we have had to increase our turn around time to 7 - 10 business days. If your order is for a Christmas present please take both this and shipping times into consideration when selecting your shipping option at the checkout.
Regular shipping terms:
We aim to ship all items within five business days. If a delay occurs in shipping your order from us longer than seven business days, we will upgrade your order to express post free of charge.
Please note that this does not apply to pre-orders. If you purchase a pre-order item your items will be shipped after said item is in stock.
We do allow pick up from Harrisdale, WA. If you select this option, please contact us to arrange a time to pick up your order.
Please note that Phoenix Bath and Body is a small business run by one person (myself) who also works full time so delays can happen, however this is rare. If this does occur, you will be notified and your order shipped express.
We do offer express as a shipping method and are located in Western Australia, so please consider this prior to selecting your shipping method if you need your order quickly.
As we ship with a range of carriers (both Australia Post and Couriers) we are unable to give estimates on delivery times. Once the package is taken by the carrier it is out of our hands. As we ship with couriers, some carriers require that your order be left at your front door if you are not home when they arrive. Please note that if your item is stolen after it is delivered, lost in transit or damaged we can not take responsibility for it. You are able to open a case with the carrier if any of these problems occur. Please note that if an item is damaged in transit, some carriers will require you to keep the item and shipping packaging for their investigations. If you require insurance or signature on delivery, please let us know and we can arrange this at an extra cost. Touch wood, we have not had any of these issues happen yet!